CUSTOMER SERVICE RESPONSE TIME
Average first response time · hours
FIX DEPLOYED
% CONTRIBUTION TO RECENT CHANGE
May–Jul vs. prior three months
BILLING & REFUNDS BREAKDOWN
Drivers inside the top category
REFUND DISPUTES PROCESS
Average time by step · bottleneck highlighted
Fix: auto-triage refund requests and pre-fill policy checks
Removes the manual approval queue for low-risk cases